This page provides information about who we are and the legal terms and conditions (the “Terms”) that apply when we provide products to you through effuls.com (the “Website”). Your use of our Website is subject to additional separate terms and conditions .

Please read these terms carefully before you place an order with us. They tell you who we are, how we will provide products to you, how you and we can modify or end the contract, what to do if problems arise and other important information.

By submitting an order on our website, you agree to be bound by these Terms and Conditions of Use of our website . If you do not accept these Terms or have any questions about them, please contact our Customer Service Team .

 

1. Information about us and how to contact us

Who we are. We are EFFUL, a company incorporated in Hong Kong with registered address at: 50 STRAND, SHEUNG WAN, HONG KONG.

Contact us. You can contact us by email.

Contact you. If we need to contact you, we will do so using the contact number, email or postal address you provided to us in your order. We (and/or our delivery service partner) may also use text messages, phone calls or other contact methods (if you have consented to their use) to provide you with order and delivery updates. For more information on how and why we contact you and how we process your personal data (for example, your contact details), please see our Privacy Policy .

“Written” includes email. The word “written” or “written” as used in these Terms shall include email.

 

2. Submit your order

Who can place an order? These Terms relate to our website, effuls.com. To purchase products from the website, you must be at least 18 years old and have a delivery address. We are unable to deliver to certain addresses, including but not limited to PO Box addresses, hotels, motels and certain restricted areas.

When is the order submitted? Once you have selected the products you wish to purchase and placed them in your shopping cart, a series of on-screen instructions will guide you through the checkout process. You can submit your order by clicking the [Pay Now] button at the end of the checkout process. We may seek pre-authorization when you submit your order, but we will formally deduct payment when we notify you that the goods are ready to be shipped.

Checkout Options. You can choose to checkout as a guest or using a personal account. For detailed information on how to register and use an account, please refer to the terms and information about your account .

Order Confirmation. After you submit your order, we may send you an order confirmation email, and you will receive an order confirmation detailing the products you have ordered. These emails do not constitute acceptance of your order. 

Your order number. We will assign an order number to your order and tell you that number when we accept your order. Telling us the order number whenever you contact us about your order will help us process your order.

 

3. Our contract with you

Acceptance of Order. Your order is deemed accepted by us and the contract between you and us is formed when we email you notifying you that your order has been dispatched. We will also invoice you at this time and charge the payment method you provided to us.

No Acceptance. If we cannot accept your order we will notify you by email and/or telephone using the contact details we hold for you and you will not be charged for the goods. This may be, for example, because the product is out of stock, because of unforeseen events or resource constraints which we could not reasonably plan for, because you did not meet the eligibility criteria set out in these Terms when you submitted your order, because we have failed to obtain your payment authorization, because we have discovered an error in the price or description of the product, or because your specified delivery deadline cannot be met.

 

4. Our Products

We will take all reasonable care to ensure that the product descriptions, images and prices published on our website are correct, accurate and up-to-date. However, please note the following:

If you have any questions about the appearance or features of the product you wish to purchase, please contact us.

Images. The images of products on our website are for illustration purposes only and are not representative of the actual product you will receive. There may be some significant differences in the following areas:

• (a) Color: While we have made every effort to display colors accurately, we cannot guarantee that the colors displayed on your device accurately reflect the true color of the product. Your product may vary slightly from these images.
• (b) Size: On the Website, some products may appear larger than their actual size so that we can clearly display the details of the product. Or we may display the product reduced to show the entire item. Your product size may vary, please refer to the product's measurements and dimensions for an accurate description of the product's size.
• (c) Carat Weight: The carat weight of each product on our website is detailed to 2 decimal places. The images used on our website may show products of similar but not identical carat weights. 

 

Bespoke products. Some of our rings can be made to order to your preferred size. In this case, you will be given a choice of sizes during the ordering process. Bespoke may mean that we need to make some changes to the original specifications; in this case, we will discuss such changes with you before confirming your order.

Product packaging may vary. The packaging of the product may vary from that shown in the images on our website.

Make sure your size requirements are correct. If we custom make a product based on the dimensions you provide to us, it is your responsibility to ensure those dimensions are correct. Please refer to our size guide . If you need help please contact us and we will be happy to provide guidance.

 

5. Delivery

Delivery costs. We will use a professional delivery service partner to deliver the product to you. The delivery costs depend on the product and the delivery address. When submitting your order, the delivery costs of the product will be displayed on the checkout page. You can view more details of the delivery costs and timetable here .

Delivery deadlines. Your order will be delivered to you by the estimated delivery date set out in your order confirmation email, unless we are unable to meet this delivery date due to circumstances beyond our reasonable control. If this happens, we will contact you as soon as possible to inform you and provide a revised estimated delivery date. Provided we do this, we will not be liable for such delay. If the delay is substantial, you may contact us to end the contract and obtain a refund for any products you have paid for but not received.

Collection by You. If you have requested collection from one of our stores, you can do so during the published business hours.

Missed deliveries and collections. If no one is available to collect the goods at the address you provided, our delivery service partner will leave you a note to let you know how to reschedule the delivery or collect the goods from the store.

If you do not collect the goods on time, or if you do not arrange an alternative delivery or collection after a failed delivery, we will contact you for your further instructions. If, despite our reasonable efforts, we are unable to contact you or to rearrange delivery or collection, we may end the contract and we will provide you with a refund for any products you have paid for but not received. 

Title and Risk. Risk in the ordered products will pass to you when you or someone authorised by you receives the products from us (or our delivery service partner on our behalf). If you notify us that you wish to end the contract, risk in the returned products will pass to us when you or someone authorised by you hand the products over to a member of staff in our store, or to a member of our delivery service partner (if we arrange for the returned products to be collected from you) or (if you arrange to return the products yourself) your transport service provider hands the returned products over to one of our stores or delivers them to our office address. 

You will take possession of the Products when we have received your cleared payment in full (if payment is made by bank transfer).

 

6. Your rights to terminate the contract

Products that are damaged, faulty or not as described  If the product you bought is damaged, faulty or not as described, you have the right to end the contract (and either have the product repaired or replaced, or get a full refund). See clause 9 for more information.

Our breach of contract. In addition to your rights to cancel the contract under other provisions of these Terms, you have the right to end the contract if:

• (a) we have informed you that the product you ordered was incorrectly priced or described and you do not wish to proceed with the transaction; or
• (b) we breach these Terms or fail to comply with our legal obligations.

 

To exercise this right to end the contract, you should notify us . When we receive such notice from you, the contract will end immediately and we will refund you in full for any products not yet provided and you may also be entitled to compensation.

You have the right to change your mind without giving a reason. In addition to your rights to end the contract as described above, for most products purchased online, you also have legal rights under Singapore law to change your mind within 14 days and get a refund. These rights under Singapore law are explained in detail below.

You do not have the right to change your mind for the following products:

• (a) Products made, customized or personalised to your specifications;
• (b) Products that have been sealed for health or hygiene reasons, once you have received and unsealed the product. This includes jewellery for piercings, such as earrings.

 

You must exercise this right within 14 days from the date you received or collected the product, unless your order was delivered in several batches on different dates. In the latter case, you must exercise this right within 14 days from the date you received or collected the last package.

 

7. How to end your contract with us (including if you change your mind)

Tell us you want to end the contract. If you want to end the contract with us based on your rights under this contract or your rights under the law, you need to tell us. You can end the contract by:

• (a) Visit one of our stores.  
• (b)           Phone, Email or Text Message . Please provide your name, address, order number and, if possible, your phone number and email address.
• (c) By post. Simply send a letter to our postal address giving details of the products you purchased, the date the products were ordered or received and your name and address.

 

Returns after the contract ends. If you exercise your statutory or contractual rights to end the contract after the products have been dispatched or you have received them, you must return the products to us . If you exercise your right to change your mind, you must bring the products to our store or allow us to collect them from you within 14 days of the day you told us that you wish to end the contract.

You must keep the products until you return them to us in the same condition they were in. If you fail to comply with this obligation, we may be entitled to reduce the amount we refund to you or to claim compensation from you.

Return costs. If you exercise your statutory or contractual rights to end this contract and we arrange to collect the product from you, we will pay the costs of that. In all other cases, you will pay the costs of returning the product.

Refunds.  If you are entitled to return the product under your rights under this contract or any statutory rights you may have, we will refund you the price you paid for the product (including delivery costs) using the payment method you used.

If you exercise your right to change your mind, we may reduce the price we refund to you to reflect any decrease in value of the product if it has decreased in value because you have handled the product in a way that is not permitted in our store. If we refund the price you paid before we are able to inspect the product but we later discover that you have handled the product in an unacceptable way, you must pay us an appropriate amount.

We will refund you as soon as possible. If you exercise your right to change your mind, we will refund you within 14 days of receiving the returned product, or if we have arranged to collect the returned product ourselves, within 14 days of the day you told us that you wanted to cancel the contract.

 

8. Our rights to suspend or terminate the contract

Non-payment. We ask you to pay for the products when you place your order but we will not debit or charge your credit/debit card until we dispatch the products to you. If we are unable to process payment at this time, we will withhold dispatch and contact you so that you can arrange payment by another method. If you are unable to arrange payment, we may end our contract with you.

 

9. Product Problems

How to tell us about a problem. If you have any questions or complaints about a product, please contact us. You can contact our Customer Service Team. Alternatively, please tell a member of staff in one of our stores.

Your statutory rights. As a consumer, you have statutory rights in relation to products that are defective or not as described. You can consult the Consumers Association of Singapore for more information about your statutory rights. Nothing in these terms will affect those statutory rights.

Your obligation to return rejected products. If you wish to exercise your statutory rights to reject a product, you must return the product to one of our boutiques or allow us to collect it from you. We will pay the costs of retrieving the product. Please contact Customer Service to obtain a return label or to arrange to collect the product.

 

10. Prices and Payment

Prices include VAT. The price of the products (including VAT) will be the price shown on the order page when you submit your order. If the rate of VAT changes between the date of your order and the date we supply the products, we may adjust the rate of VAT you pay unless you have already paid in full for the products before the change in the rate of VAT takes effect.

What to do if our price is wrong. We will take all reasonable care to ensure that the price of a product we tell you is correct, and we will usually check prices before accepting your order. However, despite our best efforts, some of the products we sell may be incorrectly priced. If, at the date you submit your order, the product's correct price is lower than our stated price, we will charge you the lower price. If, at the date you submit your order, the product's correct price is higher than our stated price, we will contact you for your instructions before accepting your order. However, if we accept and process your order and the price of the product is obviously and unmistakably incorrect and could reasonably have been understood by you to be incorrect, we may end the contract, refund you any amounts you have paid and require you to return the goods you have received.

You must pay when and how you pay. We accept a variety of payment methods shown on the order page. We ask you to pay for the products when you submit your order, but we may not charge your credit or debit card until we ship the products to you. When you submit your order, please confirm that the payment method you use to pay us belongs to you and that you have the authority to submit the order.

If you believe that the information shown on your invoice or order confirmation email or delivery note is incorrect, please contact us immediately to let us know.

When you provide information about payment, you explicitly authorize us to use your information or receive your information from a third party (including but not limited to your name, address, phone number, credit card details) to verify your identity and delivery address and payment card. We have the right to retain data related to orders for an appropriate period of time, as long as retaining such data does not violate our privacy policy.

 

11. Limitation of Liability

Nothing in these Terms will exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your statutory rights in relation to the Products, including the right to take possession of the Products and to enjoy them quietly and to ensure that the Products: correspond to our description and information given to you and to any sample or model you have seen or inspected; are of satisfactory quality; and are fit for any particular purpose known to us; (d) defective products under Singapore law; or (e) any other matter for which we cannot exclude or limit our liability under applicable law.

We are not liable for any loss or damage that is not reasonably foreseeable and that arises under or in connection with these Terms. Loss or damage is foreseeable if it is obvious that it will happen or, at the time the contract was made, both we and you knew it might happen.

We will not be liable for any delay or failure to perform the Contract if such delay or failure is caused by any act, event, non-happening, omission, contingency or circumstance beyond our reasonable control, including but not limited to: (a) civil war, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war or preparation for war; (b) strikes or industrial disputes; (c) national or local emergency; (d) earthquake, fire, explosion, storm, flood, epidemic, pandemic, disease or other natural disaster or act of God; (e) failure of transport facilities or power or utilities. If any of the above circumstances continue, we will be entitled to suspend or terminate the Contract.

We only provide products for domestic and private use. If you use the products for any business, commercial or resale purposes, we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or loss of goodwill and, subject to the exclusions set out above, if you suffer any loss as a result of our breach of these terms, any liability we have in contract, tort (including negligence) or otherwise arising out of or in connection with these terms shall be limited to the purchase price of the products you purchased.

 

12. How we use your personal information

We only use personal information about you as set out in our Privacy Policy .

 

13. Other important terms

Modifications. We may review and revise these Terms from time to time for any reason, including to reflect changes in relevant laws and regulatory requirements.

Assignment. We may, at our discretion, assign, transfer or subcontract our rights and obligations under these Terms to a third party; however, we will remain responsible for the acts and omissions of any subcontractor as if they were our own.

You may assign, transfer or subcontract your rights or obligations under these Terms to a third party only with our written consent.

Third Party Rights. This contract is between you and us. No third party will have any rights to enforce any provision of these Terms.

Severability. Each provision of these Terms is valid and independent of the other provisions. If any court or relevant authority finds that any provision is illegal or invalid, you and we nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the relevant provision, and the remaining provisions remain in full force and effect.

Waiver. Our delay in exercising or enforcing, or our failure to exercise or enforce, any right or provision under these Terms will not constitute a waiver of such right or provision.

Jurisdiction and Applicable Law. These Terms are governed by the laws of Singapore. The courts of Singapore shall have non-exclusive jurisdiction over any dispute or claim between you and us arising out of or in connection with these Terms, the Products and any Order or Contract.